Dear BT,
Premium Rate Service/International MODEM
      I am writing in response to your letter, which while it explains some of the reasons for the illicit charges featuring on my May and June bills, does not excuse them, and, more importantly, does not undertake to refund them.
      I note that you have ‘gained agreement from the regulator to bar access to diallers once they are seen to be acting outside of the guidelines’.  This is encouraging, but I would like to: Continue reading →